A model card (a short sheet about how the AI model was built), an accuracy score or a wording filter rarely helps much. The real question your legal team is asking is this: when something goes wrong, what will we be able to show?
This page is about getting one agent through one review. To stop reviews holding up every new agent, read How do I start using AI agents in sales without legal blocking it?
What will legal ask, and what should I have ready?
1. What may it promise for us? Have a short list of yes-or-no decisions, each with a reason anyone can read. May it quote a price? Offer a discount? Give a date? If nobody can explain a limit, people will switch it off.
2. Where do its facts come from? One place, with a named owner and a "last checked" date on every fact. Saying the knowledge base isn't enough. The sentence a reviewer wants to hear is: if nobody owns a fact, the agent can't use it.
3. What happens when it doesn't know something? It tells the buyer it is checking, and it asks the person who owns that fact. It doesn't go quiet, and it doesn't guess.
4. What will we be able to show afterwards? What was said and which agent said it. What it relied on. Who approved it.
5. Who keeps the facts up to date? This one surprises people. An agent can follow every rule perfectly and still be wrong, if the fact it read was out of date. So every fact needs an owner who checks it on a regular schedule.
What should I tell legal before they ask?
- What it can't do yet. Point out the gaps yourself, first. If a reviewer finds a gap on their own, they start to doubt everything else you said.
- It never hides a real gap. If a buyer asks a straight question, the agent gives a true answer. What it avoids is offering up things nobody asked about, like how far its approval limits go.
How Reynforce helps
Reynforce gives you all three things to bring.
- Facts holds what the agent may say, with owners and dates.
- Rules holds what each agent may promise, signed off by a person.
- Activity holds what each agent actually checked and said.
If you'd rather not do it alone, there's the 7-Day Agent Approval. We write the facts with you, sit down with the people who own them, and hand your legal team an approval pack. If the agent isn't approved in 30 days, you don't pay, as long as you finish your part of the setup.
When Reynforce is the wrong choice
- Legal's real worry is the AI model, or the company that made it. That is a security review, and our security page is the place to start.
- You need a legal opinion. We can give your lawyer something clear to look at, but we aren't lawyers.
What it costs
£99 per agent a month for your first 10 agents, and £79 for each one after that, up to 49. If you pay for a year at once, you get two months free. From 50 agents, we agree a price with you on a call. The 7-Day Agent Approval is paid once, and the price depends on the agent's job: £2,500, £4,500 or £7,000. Pricing has the detail.