Reynforce - How do I stop an AI agent making up product features?

Q: Why does it make things up?

A buyer asks does it work with X? "Yes" sounds more helpful than "I don't know", so the agent says yes. Nothing about the sentence looks wrong. It's polite and on topic, and it gets through every wording check. The fix is to close the gap the agent fell into. If every feature the agent may mention is a fact someone owns, then "it's not on the list" becomes something the agent can act on. It knows to stop and check.

Q: What does the list need?

- One fact for each thing you say. Don't keep one big document per product. A product sheet goes out of date as a whole, and nobody notices which sentence went wrong. - A named person on each fact. If nobody owns a fact, no agent can use it. That makes an empty owner box into a gap someone wants to fill. - The date it was last checked, and how often it should be checked. Once that date passes, the fact is overdue. The agent stops using it until someone confirms it.

This page is about stopping made-up features. To keep the real ones up to date, read How do I keep what my agents say about our product up to date?

Why does it make things up?

A buyer asks does it work with X? "Yes" sounds more helpful than "I don't know", so the agent says yes. Nothing about the sentence looks wrong. It's polite and on topic, and it gets through every wording check.

The fix is to close the gap the agent fell into. If every feature the agent may mention is a fact someone owns, then "it's not on the list" becomes something the agent can act on. It knows to stop and check.

What does the list need?

One fact for each thing you say. Don't keep one big document per product. A product sheet goes out of date as a whole, and nobody notices which sentence went wrong.
A named person on each fact. If nobody owns a fact, no agent can use it. That makes an empty owner box into a gap someone wants to fill.
The date it was last checked, and how often it should be checked. Once that date passes, the fact is overdue. The agent stops using it until someone confirms it.

How Reynforce helps

Facts is that list, with an owner and a date on every fact. To get you started, Reynforce can suggest facts from your website and documents. Each one stays a suggestion until a person accepts it. Your agent checks with Reynforce before it describes a feature, and every check shows up in Activity.

When Reynforce is the wrong choice

Your agent only answers support questions from your help centre, and never describes what the product does or will do. A good help-centre tool may be enough.
You want the AI model itself to stop making things up. Reynforce can't change how a model writes. It tells the agent what's true before it sends a message.

What it costs

£99 per agent a month for your first 10 agents. After that it's £79 for each agent, up to 49. If you pay for a year at once, you get two months free. If you'd like us to do the setup and sign-off with you, that starts at £2,500, paid once, and the price depends on the agent's job. Pricing has the rest.