Reynforce and Agentforce, with Piper
Agentforce keeps a Salesforce agent on its topics, filters harmful replies and logs what it did. Reynforce adds what Agentforce doesn't: a named owner and a date on each thing your agent may say, and a record of every promise it makes.
The problem
Good guardrails keep an agent on topic and polite. They can't tell you whether a fact it repeats is still true, or who is meant to keep it true.
What Agentforce and Piper do
Agentforce is Salesforce's agent platform. Its Einstein Trust Layer is "a secure AI architecture natively built into Salesforce". Topics and topic instructions keep an agent on its job. "Potentially harmful LLM responses are detected and flagged." An Audit Trail records "AI actions and outcomes". It can also connect to MCP servers, with "robust authentication, granular access controls, and policy enforcement".
Piper is "an out-of-the-box AI SDR agent from Qualified", built on the Salesforce platform. Salesforce's own story of running it describes "a curated knowledge foundation", connected to "approved product pages, FAQs, solution content, and event information", and refreshed "so Piper continues responding with current, approved information."
That last part is the right instinct. It's also done by hand, page by page.
What Reynforce does
- A list of what's true about your company, one line at a time. Every line has a named owner and the date someone last checked it. A line nobody has checked in too long is flagged as overdue.
- Rules for each agent. What it may promise on its own, what needs a person first, and what it may never say.
- A record of every promise. What was said, to whom, what it relied on, and whether it was allowed. Kept so nobody can edit it.
Before your agent promises a price, a date or a feature, it asks Reynforce. Reynforce answers yes, no, or "ask a person first".
Side by side
| Agentforce and Piper | Reynforce | |
|---|---|---|
| The question | Is the agent on topic, safe and using approved content? | Is this promise one somebody stands behind today? |
| What the agent reads | Topics, instructions and a chosen set of pages | A list where every line has an owner and a date |
| What goes out of date | A page, noticed when someone refreshes it | One line, flagged with a name against it |
| What you have afterwards | An audit trail of AI actions | A record of every promise made in your name |
Our view
If your agents live in Salesforce, keep them there. Agentforce's guardrails are good at what they cover, and Piper shows how much care Salesforce puts into choosing what an agent may answer from.
What we think is missing is the unit. Agentforce manages topics and pages. The thing a buyer holds you to is a single sentence. Reynforce manages that sentence: who owns it, when it was last checked, and every time an agent promised it.
Reynforce is an MCP server, and Agentforce can connect to MCP servers. So an Agentforce agent could ask Reynforce before it promises something, under the same access controls Salesforce applies to any other server.
The short version: Agentforce keeps the agent well-behaved. Reynforce keeps what it says true, owned and on the record.
What it costs
- Do it yourself: £99 a month per agent. You set it up; a second agent is a second seat.
- Enterprise: ten or more agents. We agree a price with you.
- The 7-Day Agent Approval: done for you, one-off — Complete £7,000 · Standard £4,500 · Starter £2,500. Approved in 30 days, or you don't pay — as long as you complete your part of the setup.
14-day free trial. No card is needed to start, and nothing is charged unless you add one.
Sources
- Trailhead: Agentforce guardrails and trust patterns, read 20 October 2026
- Salesforce, Agentforce MCP support, read 20 October 2026
- Qualified, Piper for Salesforce, read 20 October 2026
- Salesforce on Salesforce: agentic presales with Piper, read 20 October 2026