This question usually comes up in an argument. The customer says your agent told us this was included. The worst reply is one from memory.
This page is about answering one customer. To check what all your agents have said, read How do I check what my AI agents have told customers?
What makes a record worth showing
- It was written at the time. The entry is made when the agent checks before it acts. Nobody pieces it together later.
- Entries are only ever added. Nobody rewrites an old one. If an entry is ever deleted because it reached the end of the time it is kept, the deletion is written down too.
- It keeps the sentence the promise was made in, and nothing else from the message.
- It shows what the agent relied on. That means the fact as it read on that day, and who owned it.
What to show the customer
Show them the entry for that one promise: the sentence, when it was sent, which agent sent it and the fact behind it. Keep the rest of your record to yourself, and keep your internal approval limits private too. The customer is owed what was said to them.
Where Reynforce fits
Each check is written to the Activity page as it happens. It keeps the sentence, the agent, the fact it relied on and whether that fact was up to date at the time. For some sending tools, Reynforce can also look back over the last 30 days.
What we can't offer yet is a record your customer can check on their own, without having to trust you or us. We plan to build it, and we keep the record in a shape that will make it possible later. Until then, when you say here is our record, it is your word they are relying on.
When Reynforce is the wrong choice
- The argument is about a phone call with a person. Use your call recordings.
- You need proof that stands up on its own today, without anyone having to trust you. We can't offer that yet, and we would rather tell you now.
What it costs
£99 a month for each agent for your first 10 agents. After that it is £79 a month for each agent, up to 49 agents. If you pay for a year at once, you get two months free. If you want us to set it up and get it signed off with you, that starts at £2,500, paid once, and the price depends on the agent's job. Pricing has the rest.