Picture two agents, a marketing email sequence and a salesperson all working one account, meaning one customer company. None of them can see what the others are doing. Each one stays inside its own limit, and the buyer gets all of it added together.
This page is about many agents working one company. For how often to email one person, read How often should an AI agent email the same person?
Count each person, limit each deal, watch the whole account
| level | what it's for |
|---|---|
| the person | always counted, because that's who gets annoyed |
| the deal or territory | where limits belong, because that's where contacts really compete with each other |
| the account | worth watching, but don't put a limit on it. It answers do they think we're disorganised? |
Putting the limit on the whole account is the tempting mistake. If you do, activity in one region can block another region that is working a different deal with different people. Support stays outside the count, because nobody should be held back from answering a customer's problem.
Who sets the numbers
You do. A good limit depends on the kind of work, how far along the deal is, the channel, and how senior the person is. What you need from a tool is the total across every system, because no single system can see it.
Where Reynforce fits
Every contact your agents check with Reynforce counts against the person, the deal and the account. You set contact limits on the Rules page. Reynforce tells you what it can't see. Until you tell it which other systems send to your buyers, it marks the total as partial, so a part is never passed off as the whole.
When Reynforce is the wrong choice
- Only one agent or one tool ever contacts your buyers. That tool's own limits will do.
- You want a do-not-contact list enforced. Keep that in your sending tools. Reynforce doesn't manage those lists.
What it costs
£99 a month for each agent for your first 10 agents. After that it is £79 a month for each agent, up to 49 agents. If you pay for a year at once, you get two months free. If you want us to set it up and get it signed off with you, that starts at £2,500, paid once, and the price depends on the agent's job. Pricing has the rest.